====== Why Is My Device Being Disabled? ======

A **disabled** device means that the device is prevented from sending data to the server. In the **MyFridgeOnline portal**, a disabled device is shown on the **Devices** page on the checkbox in the **Enabled** column
This typically happens when:
  * Your account has **no active subscription**, or
  * The account has more devices than the quota allows, for the device type.

> **Note:** A new MyFridgeOnline account remains inactive until a subscription is purchased or redeemed.

 ====== Step-by-Step: What To Do? ======

===== 1. Verify Subscription and Quota =====

  - Log in to the **MyFridgeOnline portal**.
  - Click **Account** in the side navigation.
  - Under **Account Information** or **Subscriptions**, check for:
    * An active subscription plan.
    * Your current quota usage for that device type

===== 2. Purchase or Redeem Additional Quota =====

If no valid quota is found, you need to either **purchase** a subscription or **redeem** a voucher.

==== a) Purchase from the Online Store ====
  - Go to the [[https://shop.myfridgeonline.com|MyFridgeOnline Store]]
  - Choose the subscription or device/data package you need.
  - At checkout:
    * Enter your email address
    * Enter your **Company Code** (found under **Account > Account Information**) in the **Company** field.
    * Click **Pay Now**.

  You will receive an email confirmation. The subscription will be applied automatically.

**Or**

==== b) Redeem a Subscription Voucher ====
  - Go to the [[https://shop.myfridgeonline.com|MyFridgeOnline Store]] (If you already have a subscription voucher, skip ahead to point 5)
  - Choose the subscription package you need
  - Leave the Company field blank and enter your email.
  - You will receive a voucher code by email instead.
  - Return to the **MyFridgeOnline portal**.
  - Click **Account > Redeem**.
  - Enter your **voucher code** and submit.
  - Your new quota will be applied to your account.

===== 3. Re-enable the Device =====

Once a new subscription or quota is active:

  - Go to **Devices** page.
  - Click on the three dots icon, then click **Edit**.
  - Click the checkbox to re-enable your device.
  - The device status should change from Red (Offline) to Green (Online) when it checks in again.