====== Why Is My Device Being Disabled? ======

A **Disabled** device means it has **run out of quota** and is prevented from sending data. In the **MyFridgeOnline portal**, a disabled device is shown on the device page with a check box.

This typically happens when:
  * Your account has **no active subscription**, or
  * The account has **used up its allotted quota**.

> **Note:** A new MyFridgeOnline account remains inactive until a subscription is purchased or redeemed.

 ====== Step-by-Step: What To Do? ======

===== 1. Verify Subscription and Quota =====

  - Log in to the **MyFridgeOnline portal**.
  - Click **Account** in the side navigation.
  - Under **Account Information** or **Subscriptions**, check for:
    * An active subscription plan.
    * Current quota usage or expiry.

===== 2. Purchase or Redeem Additional Quota =====

If no valid quota is found, you need to either **purchase** a subscription or **redeem** a voucher.

==== a) Purchase from the Online Store ====
  - Go to the [MyFridgeOnline Store](https://shop.myfridgeonline.com)
  - Choose the subscription or device/data package you need.
  - At checkout:
    * Enter your email address
    * Enter your **Company Code** (found under **Account > Account Information**) in the **Company** field.
    * Click **Pay Now**.

  You will receive an email confirmation. The subscription will be applied automatically.


==== b) Redeem a Subscription Voucher ====
  - Return to the **MyFridgeOnline portal**.
  - Click **Account > Redeem**.
  - Enter your **voucher code** and submit.
  - Your new quota will be applied to your account.

===== 3. Re-enable the Device =====

Once a new subscription or quota is active:

  - Allow a few moments for the system to sync.
  - Go to **Devices** page.
  - The device status should change from **(Disabled)** to **(Enabled)** when it checks in again.