A disabled device means that the device is prevented from sending data to the server. In the MyFridgeOnline portal, a disabled device is shown on the Devices page on the checkbox in the Enabled column This typically happens when:

• Your account has no active subscription, or
• The account has more devices than the quota allows, for the device type.

Note: A new MyFridgeOnline account remains inactive until a subscription is purchased or redeemed.

1. Log in to the MyFridgeOnline portal.
2. Click Account in the side navigation.
3. Under Account Information or Subscriptions, check for:
   • An active subscription plan.
   • Your current quota usage for that device type

If no valid quota is found, you need to either purchase a subscription or redeem a voucher.

1. Go to the MyFridgeOnline Store
2. Choose the subscription or device/data package you need.
3. At checkout:
   • Enter your email address
   • Enter your Company Code (found under Account > Account Information) in the Company field.
   • Click Pay Now.

You will receive an email confirmation. The subscription will be applied automatically.

Or

1. Go to the MyFridgeOnline Store (If you already have a subscription voucher, skip ahead to point 5)
2. Choose the subscription package you need
3. Leave the Company field blank and enter your email.
4. You will receive a voucher code by email instead.
5. Return to the MyFridgeOnline portal.
6. Click Account > Redeem.
7. Enter your voucher code and submit.
8. Your new quota will be applied to your account.

Once a new subscription or quota is active:

1. Go to Devices page.
2. Click on the three dots icon, then click Edit.
3. Click the checkbox to re-enable your device.
4. The device status should change from Red (Offline) to Green (Online) when it checks in again.