Creating An Alert Group

Creating An Alert Group

Alert group creation can be accessed from the Alert Groups page.

Overview

Here you can create an alert group which defines what actions will be taken when an alert is triggered.

Editing The Name

Here you can change your alert group name. This will affect how it is displayed during selection.

Adding An Escalation Event

Clicking on the event name will allow you to edit the event. Clicking the '+' button will allow you to add an escalation. Up to 3 escalations are allowed.

Adding A User

Clicking on the 'User' drop down will allow you to select a user from your company. This will be the user who gets alerted.

Clicking on any of the duration drop downs will allow you to define the time after which the user will receive the alert.

By default, the first user will have a 1 minute delay. Subsequent users will allow for a delay to be defined and that will determine the time period between when the next user will receive the alert from the previous user.

Adding Actions

Adding actions defines what type of alerts the selected user will receive. These can be selected from the drop down menu and added using the '+' button. Multiple actions can also be added.

These actions will then be added to the table. Actions can also be enabled or deleted.

user_manual/alert_groups/create_alert_group.txt · Last modified: 2023/12/05 09:43 by synergy
CC Attribution-Share Alike 4.0 International Except where otherwise noted, content on this wiki is licensed under the following license: CC Attribution-Share Alike 4.0 International