A Disabled device means it has run out of quota and is prevented from sending data. In the MyFridgeOnline portal, a disabled device is shown on the device page with a check box.

This typically happens when:

• Your account has no active subscription, or
• The account has used up its allotted quota.

Note: A new MyFridgeOnline account remains inactive until a subscription is purchased or redeemed.

1. Log in to the MyFridgeOnline portal.
2. Click Account in the side navigation.
3. Under Account Information or Subscriptions, check for:
   • An active subscription plan.
   • Current quota usage or expiry.

If no valid quota is found, you need to either purchase a subscription or redeem a voucher.

1. Go to the [MyFridgeOnline Store](https://shop.myfridgeonline.com)
2. Choose the subscription or device/data package you need.
3. At checkout:
   • Enter your email address
   • Enter your Company Code (found under Account > Account Information) in the Company field.
   • Click Pay Now.

You will receive an email confirmation. The subscription will be applied automatically.

1. Return to the MyFridgeOnline portal.
2. Click Account > Redeem.
3. Enter your voucher code and submit.
4. Your new quota will be applied to your account.

Once a new subscription or quota is active:

1. Allow a few moments for the system to sync.
2. Go to Devices page.
3. The device status should change from (Disabled) to (Enabled) when it checks in again.